Privacy Policy

The Howdy team takes your privacy and the security of your data very seriously.

We implement a variety of security measures to maintain the safety of your team’s information. Communication between Howdy and Slack is encrypted using SSL. In addition, all of your data is encrypted using AES256 encryption.

What We Collect

Howdy’s bots only collect information that is sent directly to them, via direct message or when the bot is directly mentioned.

Howdy does not store or log other messages or information about your Slack activity. Howdy does not access past or archived messages.

Howdy collects Slack account and access information from users for the purposes of connecting to the Slack API and to authenticate access to information on the Howdy.ai website.

Using standard web analytics and web server technologies, Howdy logs your navigation actions, IP address, cookies and other information provided by your web browser.

How We Use Your Data

We will not sell, trade, or otherwise transfer your information to outside parties without your explicit permission.

Information collected by the Howdy bot system will be used only in the creation of reports and responses to queries, and will not be made available to any party outside of the authorized Slack team.

We may send you email notifications from time to time. You may opt out at any point from receiving these messages by clicking the unsubscribe link included in the email.

If you have questions, please email us at info@howdy.ai.

Terms of Service

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THIS SERVICE.

BY USING THE SERVICE OR CLICKING “I AGREE” CUSTOMER IS AGREEING TO BE BOUND BY THIS AGREEMENT. IF CUSTOMER IS AGREEING TO THIS AGREEMENT ON BEHALF OF OR FOR THE BENEFIT OF THEIR EMPLOYER, THEN CUSTOMER REPRESENTS AND WARRANTS THAT IT HAS THE NECESSARY AUTHORITY TO AGREE TO THIS AGREEMENT ON THEIR EMPLOYER’S BEHALF.

This agreement is between XOXCO, Inc., a Texas corporation (XOXCO), and the customer agreeing to these terms (Customer).

SOFTWARE-AS-A-SERVICE. This agreement provides Customer access to and usage of a software service as specified on an order and as further outlined at: www.howdy.ai (Service).

USE OF SERVICE.

Customer Owned Data. All data and files uploaded by Customer remains the property of Customer, as between XOXCO and Customer (Customer Data). Customer grants XOXCO the right to use the Customer Data solely for purposes of performing under this agreement.

Customer Responsibilities. Customer (i) must keep its passwords secure and confidential; (ii) is solely responsible for Customer Data and all activity in its account in the Service; (iii) must use commercially reasonable efforts to prevent unauthorized access to its account, and notify XOXCO promptly of any such unauthorized access; and (iv) may use the Service only in accordance with the Service’s online user guide and applicable law.

XOXCO Support. XOXCO must provide customer support for the Service under the terms of XOXCO’s Customer Support Policy (Support) which is located at howdy.ai, and is incorporated into this agreement for all purposes.

30-Day Trial Version. If Customer has registered for a trial use of the Service, Customer may access the Service for a 30-day time period (unless extended by XOXCO in writing). The Service is provided AS IS, with no warranty during this time period. All Customer data will be deleted after the trial period, unless Customer converts its account to a paid Service.

Third Party Services. The Service interoperates with Slack.com, and depends on the continuing availability and access to Slack. If for any reason XOXCO cannot access or use Slack (including without limitation, change in terms or increase in fees charged by Slack), XOXCO may not be able to provide all of the functions of its Service. No refund or credit will be provided for temporary unavailability of any Slack (for example, maintenance windows), however if access to a Slack is permanently not available then Customer may terminate the affected order and XOXCO will provide a refund to Customer of any prepaid and unused fees for that order. DISCLAIMER. XOXCO disclaims all warranties, including, without limitation, the implied warranties of merchantability, title and fitness for a particular purpose. While XOXCO takes reasonable physical, technical and administrative measureS to secure the Service, XOXCO does not guarantee that the Service cannot be compromised. Customer understands that the Service may not be error free, and use may be interrupted.

PAYMENT. Customer must pay all fees as specified on the order, but if not specified then within 30 days of receipt of an invoice. Customer is responsible for the payment of all sales, use, withholding, VAT and other similar taxes. This agreement contemplates one or more orders for the Service, which orders are governed by the terms of this agreement.

MUTUAL CONFIDENTIALITY.

Definition of Confidential Information. Confidential Information means all non-public information disclosed by a party (Discloser) to the other party (Recipient), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (Confidential Information). XOXCO’s Confidential Information includes without limitation the Service (including without limitation the Service user interface design and layout, and pricing information).

Protection of Confidential Information. The Recipient must use the same degree of care that it uses to protect the confidentiality of its own confidential information (but in no event less than reasonable care) not to disclose or use any Confidential Information of the Discloser for any purpose outside the scope of this agreement. The Recipient must make commercially reasonable efforts to limit access to Confidential Information of Discloser to those of its employees and contractors who need such access for purposes consistent with this agreement and who have signed confidentiality agreements with Recipient no less restrictive than the confidentiality terms of this agreement.

Exclusions. Confidential Information excludes information that: (i) is or becomes generally known to the public without breach of any obligation owed to Discloser, (ii) was known to the Recipient prior to its disclosure by the Discloser without breach of any obligation owed to the Discloser, (iii) is received from a third party without breach of any obligation owed to Discloser, or (iv) was independently developed by the Recipient without use or access to the Confidential Information. The Recipient may disclose Confidential Information to the extent required by law or court order, but will provide Discloser with advance notice to seek a protective order.

XOXCO PROPERTY.

Reservation of Rights. The software, workflow processes, user interface, designs, and other technologies provided by XOXCO as part of the Service are the proprietary property of XOXCO and its licensors, and all right, title and interest in and to such items, including all associated intellectual property rights, remain only with XOXCO. Customer may not remove or modify any proprietary marking or restrictive legends in the Service. XOXCO reserves all rights unless expressly granted in this agreement.

Restrictions. Customer may not (i) sell, resell, rent or lease the Service or use it in a service provider capacity; (ii) use the Service to store or transmit infringing, unsolicited marketing emails, libelous, or otherwise objectionable, unlawful or tortious material, or to store or transmit material in violation of third-party rights; (iii) interfere with or disrupt the integrity or performance of the Service; (iv) attempt to gain unauthorized access to the Service or their related systems or networks; (v) reverse engineer the Service; or (vi) access the Service to build a competitive service or product, or copy any feature, function or graphic for competitive purposes.

Aggregate Data. During and after the term of this agreement, XOXCO may use non-personally identifiable Customer Data within the Service for purposes of enhancing the Service, aggregated statistical analysis, technical support and other business purposes.

TERM AND TERMINATION.

Term. This agreement continues month to month until all orders have terminated.

Suspension for Non-Payment. XOXCO may temporarily suspend or terminate, or both, the Service if Customer’s payment on any invoice is more than 10 days past due.

Mutual Termination for Material Breach. If either party is in material breach of this agreement, the other party may terminate this agreement at the end of a written 30-day notice/cure period, if the breach has not been cured.

Return XOXCO Property Upon Termination. Upon termination of this agreement for any reason, Customer must pay XOXCO for any unpaid amounts, and destroy or return all property of XOXCO. Upon XOXCO’s request, Customer will confirm in writing its compliance with this destruction or return requirement.

Suspension for Violations of Law. XOXCO may temporarily suspend the Service or remove the applicable Customer Data, or both, if it in good faith believes that, as part of using the Service, Customer has violated a law. XOXCO will attempt to contact Customer in advance.

LIABILITY LIMIT.

EXCLUSION OF INDIRECT DAMAGES. XOXCO is not liable for any indirect, special, incidental or consequential damages arising out of or related to this agreement (including, without limitation, costs of delay; loss of data, records or information; and lost profits), even if it knows of the possibility of such damage or loss.

TOTAL LIMIT ON LIABILITY. XOXCO’s total liability arising out of or related to this agreement (whether in contract, tort or otherwise) does not exceed the amount paid by Customer within the 12 month period prior to the event that gave rise to the liability.

INDEMNITY. If a third-party claims against XOXCO that any part of the Customer Data infringes or violates that party’s patent, copyright or other right, Customer will defend XOXCO against that claim at Customer’s expense and pay all costs, damages, and attorney’s fees, that a court finally awards or that are included in a settlement approved by Customer, provided that XOXCO: promptly notifies Customer in writing of the claim; and allows Customer to control, and cooperates with Customer in, the defense and any related settlement.

GOVERNING LAW AND FORUM. This agreement is governed by the laws of the State of Texas (without regard to conflicts of law principles) for any dispute between the parties or relating in any way to the subject matter of this agreement. Any suit or legal proceeding must be exclusively brought in the federal or state courts for Travis County, Texas and Customer submits to this personal jurisdiction and venue. Nothing in this agreement prevents either party from seeking injunctive relief in a court of competent jurisdiction. The prevailing party in any litigation is entitled to recover its attorneys’ fees and costs from the other party.

OTHER TERMS.

Entire Agreement and Changes. This agreement and the order constitute the entire agreement between the parties and supersede any prior or contemporaneous negotiations or agreements, whether oral or written, related to this subject matter. Customer is not relying on any representation concerning this subject matter, oral or written, not included in this agreement. No representation, promise or inducement not included in this agreement is binding. No modification of this agreement is effective unless both parties sign it, and no waiver is effective unless the party waiving the right signs a waiver in writing.

No Assignment. Neither party may assign or transfer this agreement or an order to a third party, except that this agreement with all orders may be assigned, without the consent of the other party, as part of a merger, or sale of substantially all the assets, of a party.

Independent Contractors. The parties are independent contractors with respect to each other.

Enforceability and Force Majeure. If any term of this agreement is invalid or unenforceable, the other terms remain in effect. Except for the payment of monies, neither party is liable for events beyond its reasonable control, including, without limitation force majeure events.

Money Damages Insufficient. Any breach by a party of this agreement or violation of the other party’s intellectual property rights could cause irreparable injury or harm to the other party. The other party may seek a court order to stop any breach or avoid any future breach.

No Additional Terms. XOXCO rejects additional or conflicting terms of any Customer form-purchasing document.

Order of Precedence. If there is an inconsistency between this agreement and an order, the order prevails.

Survival of Terms. Any terms that by their nature survive termination of this agreement for a party to assert its rights and receive the protections of this agreement, will survive. The UN Convention on Contracts for the International Sale of Goods does not apply.

Feedback. By submitting ideas, suggestions or feedback to XOXCO regarding the Service, Customer agrees that such items submitted do not contain confidential or proprietary information; and Customer hereby grants XOXCO an irrevocable, unlimited, royalty-free and fully-paid perpetual license to use such items for any business purpose.